Smart Numbers Overview

Note Smart Numbers is for Vonage Business Communications Customers only.

Vonage Business Communications Smart Numbers enable you to:

What can you do with it?

You can use all the power and flexibility of the Nexmo Voice API together with the supporting Vonage Business Communications Provisioning API to create fully customized call experiences for your customers, including:

Getting Started

To use Smart Numbers, you need:

Next, you must:

  1. Enable the Smart Number add-on - To add the capability to your Vonage Business Communications account
  2. Create a Nexmo Voice API Application - To store security and configuration information
  3. Provision Smart Numbers - Configure one or more Vonage Business Communications numbers as Smart Numbers and link those numbers to your Nexmo Voice API Application

Using Smart Numbers

You will use the Nexmo Voice API to build interactive and customized call experiences for your users. Vonage provides client libraries in various languages that make it easier to work with the Voice API.

To forward an inbound call on one of your linked Vonage Business Communications numbers to your Nexmo Voice API Application, you create a webhook endpoint in your code and configure the URL in your Nexmo account. This is so that Nexmo's APIs can alert your application when a call is received and ask for instructions on how to process the call.

You provide these instructions in the form of a Nexmo Call Control Object (NCCO) that defines the list of actions that the call must perform, such as reading a message to your caller using text-to-speech, or collecting input as part of an interactive voice response (IVR) system. You can also use a connect action in the NCCO to route the call to a Vonage Business Communications extension.

You can use the Vonage Business Communications APIs in your application to retrieve information about your Vonage Business Communications accounts, extensions and users.

Getting help: For a comprehensive list of resources to help you build your application, see here.